Krishnan Raghunathan has been appointed as Chief Business Transformation Officer at WNS, marking a major advancement in his career, which spans more than two decades. This new role reflects his pivotal contributions to the company’s growth journey and strategic evolution.
In his new role, Krishnan will focus on accelerating the company’s transformation agenda, aligning business functions, digital initiatives, and operational strategies to deliver enhanced outcomes for clients and stakeholders.
At WNS, Krishnan has played a crucial role in shaping global delivery and finance operations, developing strategic capabilities, and leading high-performing teams across multiple regions, including the Americas, Europe, and Asia. His efforts have been instrumental in positioning the company for sustainable innovation and long-term value creation.
“At WNS, he has led global delivery and finance operations, built strategic capabilities, and nurtured high-performing teams across geographies including the Americas, Europe, and Asia—positioning the company for sustainable growth and innovation,” the company noted in a statement.
Krishnan brings a rich and diverse background to this role. Before joining WNS, he held senior leadership positions at Genpact, where he served as Vice President – Solutions & Practice and Business Leader – Hospitality & Services. There, he was responsible for driving innovation, managing large-scale operations, and formulating growth strategies across sectors.
He began his professional journey at GE, where he gained vital experience in audit and regulatory affairs, laying a strong foundation in compliance and business process rigor. This blend of deep domain expertise and cross-industry leadership makes Krishnan uniquely equipped to lead enterprise-wide transformation efforts at WNS.
His appointment signals WNS’s continued commitment to driving transformation from within and embracing a forward-looking strategy rooted in agility, technology, and customer-centric innovation. With his proven track record across WNS, Genpact, and GE, Krishnan is expected to play a key role in unlocking the next phase of enterprise value and performance excellence.
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