Swiggy has unveiled fresh details about its in-house alerting platform, Klaxon, which now processes over 1.5 million alerts each day—playing a key role in ensuring smooth, real-time operations behind the scenes.
According to a recent tech blog by the company, Klaxon leverages complex event processing (CEP) and integrates with data sources like Hive, Kafka, and Snowflake to detect and respond to issues proactively—often before they affect customers.
“Klaxon isn’t a tool; it’s an operating layer,” the blog stated, highlighting how the system reduces delays and enhances user satisfaction.
From flagging fragile items to catching social media complaints, Klaxon generates contextual, purpose-driven alerts that are routed to the right teams across multiple channels, including Slack, Freshdesk, and SMS.
Swiggy’s efforts to streamline infrastructure also paid off. The company reported a 70% reduction in Kafka jobs and more than 50% savings in infrastructure costs, achieved through a simplified Databricks-based architecture and by deprecating redundant units such as the swiss-klaxon-ui.
As Swiggy looks to simplify its systems further, Klaxon remains a vital piece of the company’s real-time responsiveness—keeping food moving, systems running, and feedback loops tight with every alert it fires.
