Zendesk has announced the appointment of Vinod Shah as the Managing Director and Vice President of Engineering, based in Pune. In this key leadership role, Shah will oversee engineering operations and talent development across India, playing a crucial part in strengthening Zendesk’s global innovation strategy.
Bringing over two decades of experience in the enterprise software sector, Shah is recognized for his expertise in scaling engineering teams and developing customer-focused platforms. His extensive background positions him well to drive growth and innovation at Zendesk, aligning with the company’s vision of delivering cutting-edge solutions to its customers worldwide.
Before joining Zendesk, Shah was the Vice President of Software Engineering at Salesforce, where he significantly contributed to the growth of the Marketing Cloud business. His leadership helped expand Salesforce’s product capabilities and market reach, demonstrating his ability to lead high-impact technology initiatives.
In addition to his tenure at Salesforce, Shah has held senior engineering leadership roles at major technology companies including Amazon, Microsoft, and Epic. Across these positions, he led global platform development and drove international expansion efforts, further showcasing his strategic and operational strengths in managing complex engineering projects on a global scale.
Shah’s appointment comes at a pivotal time as Zendesk continues to invest in building a robust engineering hub in India. His leadership will focus on enhancing the company’s engineering excellence and nurturing talent to support Zendesk’s evolving product roadmap and innovation goals.
With Vinod Shah at the helm of its India engineering operations, Zendesk aims to accelerate its technological advancements and maintain its competitive edge in the global enterprise software market. His proven track record in leading cross-functional teams and delivering scalable technology solutions is expected to play a vital role in the company’s sustained growth and success.
