American Express has appointed Dolly Sood as Director – Talent Acquisition, where she will lead the talent acquisition strategy for the India and Singapore markets. The appointment underscores American Express’s continued focus on strengthening its talent pipeline across key growth geographies while building scalable, future-ready hiring models to support business expansion.
With over two decades of experience spanning ITES, BPO, banking, and financial services, Dolly brings deep expertise in designing and executing large-scale talent acquisition strategies within complex, matrixed organizations. Her career has been marked by a strong focus on operational excellence, data-driven recruitment, and delivering high-quality experiences for candidates and hiring leaders alike.
Over the past five years at American Express, Dolly has played a pivotal role in shaping recruitment strategy, delivery, and governance for specialist hiring across core business and corporate functions. She has successfully leveraged advanced recruitment platforms such as Taleo, Smashfly, and Eightfold.ai to enable intelligent sourcing, improve hiring efficiency, and support evidence-based decision-making. Her work has contributed to strengthening recruitment processes while aligning talent outcomes with evolving business priorities.
Prior to her tenure at American Express, Dolly held senior leadership roles at Allegis Global Solutions and Genpact, where she led large-scale RPO engagements and end-to-end talent acquisition programs. In these roles, she was responsible for recruitment operations across financial services and analytics functions, driving improvements in direct sourcing, automation, and workforce scalability. She also played a key role in advancing inclusive hiring practices and optimizing recruitment delivery models across diverse talent segments.
In her new role as Director – Talent Acquisition, Dolly is expected to further enhance American Express’s talent acquisition ecosystem through strategic workforce planning, process innovation, and technology-led transformation. Her mandate includes strengthening regional hiring strategies, improving agility in talent delivery, and ensuring a consistent, high-quality hiring experience across India and Singapore.
Dolly’s appointment reflects American Express’s emphasis on building resilient talent strategies that can support long-term growth in a competitive and rapidly evolving market. With her strong blend of strategic vision and execution capability, she is well positioned to lead the next phase of talent acquisition transformation for the organization in the region.
