Citi has announced the elevation of Nisha Padbidri as Global Head of HR Partnership for Technology, Operations, HR and Functions, a pivotal leadership role that marks a milestone in the company’s global talent strategy. Notably, this is the first time the role will be based in Mumbai, India, underscoring the country’s increasing importance in Citi’s worldwide operations. In her new capacity, Nisha will oversee HR business partnership efforts for more than 140,000 employees—over 62% of Citi’s global workforce spread across 98 countries.
With nearly three decades of experience, Nisha will play a central role in shaping Citi’s human capital strategy across its vast technology and operations functions. Her promotion highlights the bank’s emphasis on distributed leadership, global inclusivity, and the integration of India as a critical hub in driving its workforce agenda.
During her career at Citi, Nisha has held several senior HR leadership positions across Singapore, Malaysia, and the Philippines, developing deep expertise in organizational transformation, talent development, and strategic workforce management. Her diverse global exposure has equipped her with the perspective to align HR strategy with Citi’s evolving business priorities and innovation goals.
In her new role, Nisha is expected to focus on advancing Citi’s HR strategy by embedding AI, automation, and data-driven insights into core talent processes, while maintaining a strong human-centered approach. This combination is aimed at strengthening Citi’s ability to create a future-ready, engaged, and sustainable workforce that can adapt to rapid changes in technology and financial services.
Her elevation is also a reflection of Citi’s broader commitment to building leadership depth in India, which continues to be a key driver of innovation, talent, and operational scale for the global bank. By anchoring this global HR role in Mumbai, Citi reinforces its confidence in India’s capability to shape and lead enterprise-wide transformation.
Nisha’s leadership comes at a crucial juncture as financial institutions worldwide face disruption from digital transformation, evolving workforce expectations, and global economic shifts. Her appointment signals Citi’s intent to stay ahead by combining technological enablement with strong, inclusive people practices—ensuring the organization remains resilient and agile in a rapidly changing environment.
