Gnani.ai is transforming the customer support landscape with its cutting-edge AI-powered voice agents, now handling millions of real-time conversations daily across sectors like banking, insurance, and retail. These advanced voice agents are delivering measurable results—cutting call handling time by 15% and boosting agent productivity by up to 40%—making them a powerful solution for businesses looking to enhance both speed and customer experience.
“They are the next level of automation—handling real-time conversations at scale,” said Ganesh Gopalan, CEO and co-founder of Gnani.ai.
Unlike traditional chatbots, Gnani.ai’s voice agents are designed for natural, intelligent dialogue. They can manage interruptions, switch languages mid-conversation, and provide responses in under two seconds. “Long pauses kill the experience. Our AI responds in under two seconds,” said Bharath Shankar, co-founder and Chief Product Officer. At the heart of this innovation is their speech-to-speech large language model, which processes audio and text simultaneously to deliver fluid, human-like interactions.
The technology is already making a difference in real-world use cases—whether retrieving PAN card details in seconds or guiding insurance customers through policy options via dynamic, multilingual conversations. It also integrates easily with major communication platforms like WhatsApp, iMessage, and traditional phone systems, bringing AI-driven automation directly to where customers already are.
To further simplify adoption, Gnani.ai recently launched its Agent Builder—an all-in-one platform that allows businesses to create, test, and deploy voice agents at scale. With support for 40+ languages, over 400 prebuilt templates, and real-time orchestration, companies can roll out AI voice solutions with just a few clicks.
As Gopalan stated, “The future is here. AI voice agents are not just changing businesses—they are transforming customer experiences forever.”
By combining speed, personalization, and scalability, Gnani.ai’s technology is setting a new standard for automated customer service—bridging the gap between efficiency and truly conversational engagement.
