India Post has rolled out its Advanced Postal Technology (APT) platform across the country, a move Union Minister for Communications Jyotiraditya Scindia described as a “historic leap” in India’s digital journey. The ₹5,800-crore initiative under IT 2.0 is expected to transform India Post into a world-class logistics and public service organisation by enabling mobile-ready services, automation, and real-time decision-making.
Announcing the rollout, Scindia posted on X, “Elated to announce the nationwide rollout of Advanced Postal Technology (APT) by @IndiaPostOffice, a historic leap in Bharat’s digital journey. Backed by an investment of ₹5,800 crore under IT 2.0, APT will transform India Post into a world-class public logistics organisation.”
The new platform builds on the earlier IT Modernisation Project 1.0, which had introduced digital connectivity, core banking, and insurance solutions to the postal network. According to Scindia, “Driven by PM Narendra Modi ji’s vision of Digital India & Make in India, this fully indigenous platform will: Enable real-time decision making; Boost e-commerce reach; Cut operational costs through automation; [and] Deliver citizen-first, mobile-ready services anywhere-anytime.”
APT aims to make postal services more reliable, secure, and cost-efficient. Key features include a unified user interface, real-time SMS updates for consignment tracking, GPS-enabled postmen, QR code-based payments, OTP-enabled deliveries, and a new 10-digit alphanumeric Digi PIN system for greater accuracy.
India Post operates the world’s largest postal network with over 165,000 branches. The new APT application is hosted on the government’s MeghRaj 2.0 cloud, while connectivity has been enabled by BSNL. The system has already proven its scalability, handling as many as 3.2 million bookings and 3.7 million deliveries in a single day, according to Department of Posts officials.
The nationwide rollout was executed in phases, beginning with a pilot in Karnataka on May 15, 2025. Coverage expanded rapidly—10,000 post offices by June-end, 15,770 by early July, 86,000 later that month—before achieving full deployment across 170,353 offices by August 4.
A critical part of the transformation was training India Post’s 460,000 employees. Using the approach of “Train, Retrain, Refresh,” the department engaged trainers and local champions to ensure smooth adoption without disrupting services.
With APT now live nationwide, India Post is poised to redefine citizen-centric service delivery and strengthen its role as a key enabler of India’s digital economy.
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