The award recognizes Infobip’s innovation-driven approach to customer engagement and experience
New Delhi, India – Infobip, a global cloud communications platform, has been awarded the Best CX Solutions Provider at the 3rd edition of Elets India Brand Awards 2025. Presented by Elets Technomedia, the award recognizes how Infobip is reshaping customer experiences through advanced, AI-powered communication solutions.
The Elets India Brand Awards are designed to spotlight brands that successfully blend creativity with legacy, and where innovation delivers measurable impact. Marking a significant milestone in Infobip’s journey, the win at this prestigious forum reflects the company’s growing influence in the CX landscape, both in India and globally.
Infobip offers a comprehensive suite of cutting-edge customer experience solutions, including its AI-powered customer engagement platform, omnichannel messaging tools, cloud contact center, chatbot building platform, and Customer Data Platform (CDP). These innovations have empowered brands across sectors, retail, e-commerce, BFSI, telecom, healthcare, and travel to deliver deeply personalized and seamless experiences at scale.
A standout case that underscored Infobip’s impact was its work with Apollo 24/7, the digital healthcare arm of Apollo Hospitals. Infobip provided an integrated omnichannel communication solution enabling Apollo to engage patients via WhatsApp, SMS, voice, and live chat, dramatically improving appointment bookings, test scheduling, and support delivery.
Harsha Solanki, VP GM Asia, Infobip, said, “Everything we do at Infobip is about pushing the boundaries of what’s possible in customer experience. This award is a reflection of that mindset. We combine our platform capabilities with technologies like AI, omnichannel messaging, and intelligent automation to help brands connect with their customers in more meaningful ways. Our strong partnerships with tech giants enable us to offer flexible, scalable, and impactful solutions. Our commitment towards enabling seamless customer journeys for our clients has earned us recognition not just here in India, but globally, from analyst firms like Gartner, IDC, Omdia, and Juniper Research.”
Infobip continues to invest in innovation and works closely with global technology leaders like Google, Meta, and Microsoft to enable businesses to gain access to advanced solutions and reach customers worldwide. The company’s recognition at the Elets India Brand Awards 2025 reaffirms its position as a trusted CX partner for businesses seeking to deliver consistent and differentiated experiences across the customer lifecycle.
