Razorpay has launched Agent Studio, an artificial intelligence-driven platform designed to help businesses automate payment-related operations such as recovering failed transactions, responding to disputes and managing subscriptions.
The platform, built using the Claude Agent SDK from Anthropic, was unveiled at the company’s flagship event, FTX 2026. Alongside Agent Studio, Razorpay also introduced its Agentic Experience Platform, an AI-native layer aimed at simplifying how businesses onboard to Razorpay, integrate payment systems and manage financial workflows.
Agent Studio functions as both a marketplace and a builder platform where businesses can deploy specialised AI agents to handle routine commerce tasks. These include recovering abandoned carts, retrying failed subscription payments, responding to payment disputes and forecasting cash flows.
For example, if a customer exits during checkout, an AI agent can initiate a conversation through voice or messaging to understand why the purchase was abandoned and send a payment link or incentive to encourage the customer to complete the transaction.
According to Harshil Mathur, co-founder and chief executive of Razorpay, the company is aiming to extend its role beyond payments infrastructure toward intelligent financial operations. “Businesses don’t just need more software anymore—they need intelligence that can act,” he said. “With Agent Studio for payments, companies can deploy AI agents that understand and monitor their revenue flows, resolve payment issues and unlock insights across billions of transactions in real time.”
The new platforms reflect a broader shift toward AI-driven financial infrastructure, where intelligent agents automate operational workflows and enable businesses to manage digital commerce processes more efficiently.
