Tredence Inc. has introduced Milky Way, a cutting-edge multi-agent decision intelligence platform designed to function less like conventional software and more like a team of collaborative analysts. The platform aims to tackle complex enterprise functions that involve multiple steps and require deep analysis—tasks that traditional AI tools often struggle to address. “Complex functions within the enterprise, like the job of an analyst, require numerous steps. There is no one tool today that does all of those things,” said Praveen Koushik Satyanarayana, director of customer experience management at Tredence, who helped conceptualize the platform.
Milky Way comes equipped with over 15 prebuilt agents tailored for specific business roles and 50 specialized agents trained on enterprise scenarios, making it suitable for applications across marketing, supply chain, customer analytics, and more. By enabling multiple agents to interact and collaborate, the platform can generate insights for exploratory analytics, where outcomes are not always predefined, rather than merely responding to straightforward prompts.
Satyanarayana emphasized this difference, stating, “When you know the output you want, you can prompt your way to it with AI. But generating insights is different,” highlighting how Milky Way operates like a team of analysts instead of a single tool. This multi-agent approach allows organizations to handle complex analytical tasks more efficiently and effectively, simulating the collaborative process of human teams.
Early deployments of Milky Way have demonstrated five-fold improvements in time-to-insight and up to 50 percent reduction in analytics costs. Retail and healthcare organizations that have implemented the platform are already realizing tangible benefits, from faster decision-making to more actionable insights.
By moving beyond traditional AI paradigms, Tredence aims to redefine enterprise analytics through decision intelligence that mirrors the nuanced thinking and collaboration of human teams. Milky Way represents a shift in how businesses approach complex analytics, offering a scalable solution that integrates multi-agent interaction, domain-specific expertise, and exploratory insight generation into a single platform.
With its innovative design and demonstrable impact on analytics efficiency, Milky Way positions Tredence at the forefront of enterprise AI solutions, empowering organizations to unlock deeper insights, optimize operations, and drive strategic decision-making across diverse business functions.
