Abhinav Sinha has been appointed as Vice President – Customer Experience at Kapture CX. A seasoned leader with extensive expertise in AI-driven customer experience strategy, SaaS growth, and enterprise customer success, he steps into this leadership role to drive large-scale customer transformation initiatives and strengthen the company’s global customer engagement ecosystem.
In his new position, Abhinav will oversee a multi-million-dollar enterprise portfolio while leading a high-performance team of more than 50 professionals. He will be responsible for managing the complete customer lifecycle — from onboarding and adoption to retention and long-term value realization. His role will also focus heavily on driving AI-led digital transformation initiatives aimed at delivering measurable business outcomes and ROI for global enterprise clients.
Before joining Kapture CX, Abhinav built a strong leadership track record across the technology, analytics, and customer success sectors. Most recently, he served as Director of Solutions & Customer Success at Elucidata, where he worked closely on enterprise customer engagement, AI-driven solutions, and strategic account growth.
Earlier in his career, he held several senior leadership positions that contributed significantly to his expertise in customer success management, product consulting, enterprise strategy, and portfolio growth. At Sprinklr, he served as Associate Director, where he managed a portfolio exceeding $10 million and worked extensively on enterprise customer relationships, revenue growth, and global client engagement strategies.
He also served as Head of Customer Success & Product Consulting at Cartesian Consulting, where he played a critical role in customer strategy, consulting operations, and business transformation initiatives. His ability to align customer success with business growth objectives helped strengthen long-term enterprise relationships and improve operational performance.
Adding further diversity to his professional background, Abhinav also worked with the Aditya Birla Group, where he led marketing and loyalty initiatives for the “Pantaloons Greencard” program. This experience helped him develop a deeper understanding of customer engagement, loyalty ecosystems, and consumer-focused business strategies. Earlier in his journey, he was also associated with The University of Manchester, where he worked on research related to augmented reality technologies.
Throughout his career, Abhinav has repeatedly been entrusted with leadership responsibilities involving P&L management, enterprise growth strategy, and scaling Net Revenue Retention (NRR) across major international markets including the United States, Europe, and India. He is widely recognized for his ability to bridge the gap between complex product engineering and enterprise business value realization, helping organizations drive stronger customer outcomes through technology and innovation.
His appointment comes at a time when AI-powered customer experience platforms are rapidly transforming enterprise engagement models. As businesses increasingly prioritize automation, personalization, retention, and data-driven customer strategies, leaders with strong expertise in AI-led CX transformation and SaaS growth are becoming critical to long-term business success. With his extensive cross-functional experience and global exposure, Abhinav Sinha is expected to play a key role in accelerating Kapture CX’s customer-centric growth and enterprise expansion strategy.
