ServiceNow, a leading digital workflow company, has appointed Ganesh Lakshminarayanan as managing director (MD) and group vice president (GVP) for its India and SAARC business, effective January 6, 2025. Based in Bengaluru, Lakshminarayanan will oversee ServiceNow’s business operations in India and play a crucial role in strengthening the company’s position in digital transformation and innovation across the Asia-Pacific (APAC) region.
Lakshminarayanan brings with him a wealth of experience from his previous leadership roles. He served as the CEO of Airtel’s domestic B2B business and as president and managing director of Dell India, where he drove strategic initiatives and business growth. ServiceNow’s appointment of Lakshminarayanan is a strategic move to further cement its presence in India, one of the world’s fastest-growing markets and a significant contributor to global digital transformation.
In a statement, ServiceNow expressed that this appointment aligns with the company’s long-term growth strategy, emphasizing the critical importance of the Indian market. Detlef Krause, president APAC at ServiceNow, remarked, “We’re thrilled to welcome Ganesh to ServiceNow to lead our India business into its next phase of growth. India remains a key priority for ServiceNow, and Ganesh’s expertise and leadership will further enhance our ability to deliver value to our customers in this dynamic market.”
Lakshminarayanan shared his excitement about the role, stating, “India is a critical market for ServiceNow, and I’m excited to lead the team through its next chapter of growth, driving innovation and delivering transformative results for our customers.” His appointment is expected to accelerate ServiceNow’s expansion and foster innovation in the country.
India holds a strategic position within ServiceNow’s global operations. The company’s India Technology and Business Centre (ITBC) has become its largest outside of the United States, playing a vital role in product engineering and development. India now represents over 20% of ServiceNow’s global workforce, with one in three engineers based in the country. The company also highlighted that over 40% of its global product engineering is driven from India, emphasizing the nation’s growing influence in the company’s global technology strategy.
ServiceNow’s focus on India underscores the country’s pivotal role as an innovation and technology powerhouse in the APAC region. With Lakshminarayanan at the helm, ServiceNow is poised to continue its growth trajectory, expanding its footprint in the rapidly evolving digital transformation landscape and delivering innovative solutions to meet the dynamic needs of its customers.
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