Gupshup has appointed Ravi Dugar as its Chief Financial Officer, bringing on board a finance leader with nearly two decades of experience across telecom, technology and emerging growth businesses.
Dugar previously served as Chief Financial Officer at Awfis, where he helped lead the company’s finance operations and preparations for its public market debut in 2024. Before that, he held senior finance positions at Bharti Airtel and Livguard Energy Technologies, gaining experience in financial planning, strategy and capital management across large-scale and high-growth organisations.
At Gupshup, Dugar will oversee the company’s overall finance function, including long-term financial planning, capital allocation and investor engagement. He will also collaborate with the leadership team on strategic initiatives such as partnerships, investments and acquisitions as the company continues to scale its conversational AI platform globally.
Commenting on the appointment, Beerud Sheth, Founder and CEO of Gupshup, said Dugar’s experience in building financial frameworks and supporting companies through growth phases would be valuable for the company’s next stage.
Dugar said he was joining the company at a significant point in its growth journey, noting Gupshup’s expanding global presence and focus on conversational AI solutions across industries.
Founded in 2004, Gupshup provides conversational messaging and AI tools that enable businesses to engage with customers across multiple digital channels. The platform currently serves more than 50,000 businesses across 130 countries and processes over 120 billion messages annually through channels including WhatsApp, voice, web and mobile applications.
In recent years, the company has raised significant capital to support its expansion. In 2021, it secured $100 million in funding from Tiger Global, achieving unicorn status, followed by an additional $240 million in the same year. It has also expanded through acquisitions such as Knowlarity, Active.Ai and Onedirect. Last year, the company raised $60 million in a combination of equity and debt from Globespan Capital Partners.
The company reported revenue of Rs 1,619 crore and a profit of Rs 49 crore in FY23. While it has not yet released its FY24 and FY25 financial results, it is estimated to have closed FY24 with revenue of around $300 million (approximately Rs 2,500 crore).
In the Indian market, Gupshup competes with platforms such as Freshchat from Freshworks, WATI and Zoho SalesIQ in the conversational AI and CPaaS segment.
