Already coordinating 40,000 shifts per month, Vali leverages specialized AI agents to save home care agencies 20+ hours per week and reduce open shifts by 80%.
SAN FRANCISCO, CA — Vali Health, a startup building responsible AI infrastructure for the home care industry, today emerged from stealth with $6 million in funding from Bonfire Ventures, Supernode, Comma Capital, along with Jacquelyn Kung, an industry veteran who built two of the largest software platforms for home care. Vali’s AI agents enable home care agencies to automate workforce management and coordination, while maintaining trust and safety front and center.
Home Care’s Opportunity: A Mission-Critical Industry, A Massive Infrastructure Gap
The home care industry remains an incredibly complicated coordination challenge where the stakes are life-and-death, yet the tools are often dangerously outdated. Agencies constantly battle a no-show crisis, where caregivers run late or call out sick at the last minute, leaving vulnerable seniors stranded without support. This chaos is compounded by the technical complexity of matching specialized caregivers to clients with specific needs, such as dementia or Parkinson’s, where a lack of proper training creates a massive gap in continuity of care. While AI is moving fast in healthcare, much of what’s been built lacks the operational guardrails the industry requires. Vali’s approach is different, designed from day one with safety and human oversight as core architectural principles.
“Running a home care agency means a thousand small coordination problems every day, and most of them are manual,” said Dave Heinze, agency owner at Home Instead. “Vali is the first thing that’s actually given my team time back. I can grow without burning everyone out.”
Vali’s Solution: Responsible AI for Home Care
To solve this, Vali Health has built an AI-native platform to bring world-class healthcare into the home by automating the most grueling aspects of agency management. The platform provides a 24/7 safety infrastructure that ensures continuity of care while saving mid-sized agencies upwards of 20 hours per week. Across the workflows Vali handles today, the AI agents are on track to complete 98% of tasks autonomously, with the remaining 2% routed to humans for intervention or override. Even for autonomous tasks, a human-in-the-loop review layer cross-checks AI decisions, because in home care, the stakes are too high to fully delegate.
“In my culture, taking care of the older generation is a sacred moral obligation,” said Serena Dang, CEO and co-founder of Vali Health. “We aren’t just building a tech platform, we’re building the responsible infrastructure that allows seniors to age with dignity at home.”
Vali Health was founded by Serena Dang (CEO) and Jason Wu (CTO). Dang is a 2x founder who also attended Cornell University’s award-winning Hospitality Program, whose training shaped Vali’s service-first approach. Wu is also a 2x founder who previously built products in the fintech and e-commerce industries. The work is deeply personal for both founders. Each has watched a family member fall through the gaps of an industry that could have done more. In just 12 months, Vali Health has seen explosive demand, growing 400% to serve home care agencies in nearly 100 locations across 30 states.
“The future of aging in place depends on smarter infrastructure behind the scenes, and Vali is building exactly that,” said Jacquelyn Kung, co-founder of ClearCare (now part of WellSky), founder of Activated Insights, and investor in Vali. “Home care is an industry where 80% of the workforce is female, and software has traditionally lacked the responsibility and frontline insight these professionals deserve. Vali is the first AI-native solution I’ve seen that takes the caregiver-client relationship seriously — and the impact for seniors, caregivers, and families will be profound.”
“At Bonfire we talk about the difference between the right to play and the right to win, and very few founders can articulate with clarity why they are the ones to win their market,” said Brett Queener, Managing Director at Bonfire Ventures. “Serena has earned that clarity the hard way: years embedded in the problem space, real customer insight, and the learning velocity that defines great AI-era founders. We backed Vali because home care is a massive, underserved industry, and because we believe Serena and Jason are the team to rebuild its operational backbone”
Home care agencies can learn more today at https://vali.health/.
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