Genpact has launched Genpact Deductions Recovery, an AI agent-powered solution designed to automate deduction management processes in accounts receivable operations for consumer goods companies.
The platform aims to help enterprises reduce revenue leakage, improve cash recovery, and streamline deduction resolution workflows using AI-driven automation and intelligent reconciliation capabilities.
According to Genpact, many consumer goods companies continue to rely on manual deduction management processes involving spreadsheets, disconnected trade systems, and multiple external portals, resulting in delayed resolutions and financial inefficiencies.
The company estimates that businesses currently miss up to 20% of preventable deductions while leaving more than 30% of invalid claims unresolved due to fragmented and manual operational processes.
Genpact Deductions Recovery is built on Microsoft Azure and uses AI agents to automate deduction identification, reconciliation, validation, workflow management, and recovery processes across accounts receivable operations.
Commenting on the launch, Anil Nanduru, Global Business Leader at Genpact, said, “Disconnected trade data and manual reconciliation are slowing businesses down.”
The company stated that the platform can help organizations reduce deduction cycle times by up to 20%, improve annual recovery gains by up to 15%, and reduce financial leakage by approximately 1.5%.
Kraft Heinz executive Dylan AR Jetha highlighted the importance of operational visibility and financial control in complex consumer goods environments.
“Visibility and control are essential given the nature of deductions in a complex business environment like ours,” Jetha said.
Industry analysts believe AI-powered finance automation platforms are becoming increasingly important for large enterprises as organizations seek to modernize finance operations, improve working capital management, reduce operational inefficiencies, and strengthen data-driven financial decision-making.
Genpact is a global professional services and digital transformation company specializing in AI, data, finance operations, business process management, analytics, and enterprise technology solutions. The company works with organizations across industries to improve operational efficiency, automate workflows, and accelerate digital transformation initiatives.
