The investment reinforces India’s growing role in AI-driven financial technology on the global stage
Mumbai, BUSINESSNEXT, an autonomous operating platform for
banking and financial services, today announced to have raised USD 40 mn in Series C, from ServiceNow Ventures, valuing the company at USD 700 million.
The partnership with ServiceNow will help strengthen BUSINESSNEXT’s autonomous banking capabilities and accelerate the adoption of Private AI across banking and financial services.
“Autonomous banking is not a vision we are chasing — it is a category we have been building for years. Today, as AI has matured, this investment will further accelerate our efforts to deliver Private AI solutions, meeting the unique needs of banking and financial services, ensuring the highest level of security while meeting all regulatory governance frameworks and sovereignty aspects” said, Nishant Singh, CEO, BUSINESSNEXT.
BUSINESSNEXT and ServiceNow together will create a unified autonomous operating fabric for financial services enterprises, tapping into a market that is expected to grow to USD 3.59 Billion by 2035 with a CAGR of 20.28% according to the Market Research Future report.
Kulmeet Bawa – GVP & Managing Director, India & SAARC, ServiceNow, said, India’s financial services sector is at an inflection point — institutions are moving from digital experimentation to full-scale AI-led operations. ServiceNow’s investment in BUSINESSNEXT is a direct bet on that transformation, bringing together deep banking intelligence and enterprise-grade AI orchestration to help Indian banks and insurers move faster, serve customers better, and operate with far greater efficiency.”
For decades, banks have struggled with a fundamental problem: front-office systems understand customers but cannot act, while back-office systems execute tasks but lack context and speed. The result has been delays, fragmented operations, and lost business opportunities. Autonomous operations directly resolve that. To illustrate, the banks can onboard customers, provide loans or deliver financial advice autonomously with complete observability and AI control layer, while meeting all the regulatory compliances and governance structure. Commenting further on the partnership, Nishant added, “It marks a turning point for the global banking industry — one that finally connects customer intelligence with enterprise execution in real time. Additionally, with deep banking intelligence and AI-led customer engagement capabilities, financial institutions can now operate with greater speed, intelligence, and coordination across all customer and operational touchpoints”.
The advanced autonomous operating system for banks will create one unbroken experience: from customer insight to enterprise action, across every customer touchpoint.
Already powering 1 million+ users, 75,000+ branches, and over one billion end customers globally, BUSINESSNEXT brings over 15 years of deep banking intelligence — combining AI-led decisioning, customer context, and agent-driven execution — built specifically for financial institutions. BUSINESSNEXT has been built and proven in one of the world’s most complex banking environments.
Notably, it was positioned as a Leader in the Forrester Wave™: Customer Relationship Management Software for Financial Services, Q1 2025, achieving the top ranking globally for its platform offerings ahead of leading global vendors. Forrester highlighted BUSINESSNEXT’s out-of-the-box BFSI workflows, ease of customization, and AI capabilities—including predictive, generative, and agentic AI—as standout differentiators.
