Bengaluru: Flipkart, India’s homegrown e-commerce marketplace, has partnered with Casio to provide customer walk-in after-sales service support across India, through its dedicated after-sales arm, F1 Info Services. As part of the partnership, F1 Info Services will offer repair and replacement services for Casio calculators across 23 states, along with repair services for Casio watches and Electronic Musical Instruments across select cities.
This engagement will help Casio’s customers have access to professional walk-in service support through F1 Info Services’ nationwide service network. For calculators, the service will be available across 250+ service centers, covering 228 cities and 23 states. For watches and Electronic Musical Instruments, the service will be available across 25 service centers, covering 24 cities and 17 states. The details of the service centers and addresses will be available through Casio’s official website and call centres.
The partnership aims to strengthen Casio’s post purchase service footprint in India, giving customers access to reliable, high-quality after-sales support in their nearest city. Customers with Casio products purchased in India can avail services for both in-warranty and out-of-warranty products. Participating service centers were trained by Casio and F1 Info Services through a Train the Trainer model, with technicians passing technical tests to ensure repair quality and consistency. Services will be delivered through F1 Info Services’ trained technician network, pan-India reach, and COCO (company owned, company operated) model across metro Tier-1 cities.
Nitin Bhan, VP, Head of Jeeves & F1 Info Solutions & Services, from Flipkart, stated, “As a trusted after-sales services partner for leading Indian and global brands, F1 Info Services remains focused on delivering high-quality, customer-centric after-sales support through our professional network. Our partnership with Casio allows us to provide reliable walk-in service across key categories, including calculators, watches, and electronic musical instruments. With our pan India reach and expert technicians, we look forward to ensuring Casio’s customers receive a dependable and seamless service experience.”
Takuto Kimura, Managing Director, Casio India, added, “At Casio, reliability and trust have always been at the heart of our relationship with customers. Strengthening the post-purchase experience is a natural extension of that philosophy. Through our partnership with F1 Info Services, we are expanding accessible, professional service support across India, ensuring that every Casio customer whether for calculators, watches, or musical instruments, experiences the same durability and dependability that define our brand.”
Reliable after-sales support is a core pillar of customer trust in digital commerce, and F1 Info Services’ collaboration with Casio reflects Flipkart Group’s commitment to ensuring that trust extends beyond the transaction.
F1 Info Services has a deep network of proprietary services and partner networks. It provides a wide range of after-sales solutions including repair, maintenance, installation, demo, and value-added services, as well as protection and extended warranties, inbound, outbound, and non-voice customer care services spanning across 40+ product categories. This partnership with Casio further strengthens F1 Info Services’ efforts to work with leading brands and support customers with convenient, reliable and professionally managed post-purchase services.
