ResultsCX has appointed Superna Shanker as Global Chief Human Resources Officer (CHRO). She brings more than 25 years of experience in human resources leadership across IT services, technology platforms and business process management.
In her new role, Shanker will lead the company’s global people strategy, focusing on leadership development, organisational capabilities, talent management, employee experience and workplace culture.
Before joining ResultsCX, Shanker served as Vice President – Executive Compensation & Equity Plans and Head of HR – Edge Platforms at Infosys. She led executive compensation and equity initiatives across the Infosys Group, with a focus on aligning leadership rewards with long-term business performance and shareholder value. As Head of HR for Edge Platforms, she also guided people and culture initiatives during the business’s transition towards an AI-led platform strategy.
During her nearly 23-year association with Infosys, Shanker held several senior HR positions, including Vice President – Compensation & Benefits. Her responsibilities included global reward programmes, incentive design, international mobility, pay benchmarking and budgeting. She also managed equity programmes across more than 30 countries and developed sales and large-deal incentive frameworks.
She supported mergers and acquisitions through HR due diligence and employee integration. Earlier, as Senior Manager – HR Business Partner, she supported consulting and systems integration businesses across retail, consumer packaged goods, logistics and life sciences. Her responsibilities covered workforce planning, performance management and organisational priorities for more than 10,000 employees across nine locations.
Shanker also held positions at Infosys BPO, including Practice Lead – HRD and Assistant Manager – Talent Acquisition. She supported international expansion, established HR functions for new centres in China and the Philippines, and worked on acquisition integration and organisational restructuring across Asia Pacific.
She completed the Chief Human Resources Officer Programme at Wharton Executive Education and a leadership programme at Stanford University Graduate School of Business. She also holds a postgraduate diploma in Business Management, specialising in Human Resources Development, from Sri Sringeri Sharada Institute of Management.
Her appointment strengthens ResultsCX’s global HR leadership as the company continues to focus on talent development, organisational transformation and employee experience.
. She brings more than 25 years of experience.){kind=link}