India — Lakmé Lever Pvt. Ltd. has elevated Siddhesh Upadhyay to the position of Chief Operating Officer (COO), expanding his leadership responsibilities as the company continues to strengthen its salon and beauty services business across India.
In his new role, Upadhyay will oversee business operations, growth strategy, profitability initiatives, customer experience, and long-term expansion plans across the company’s salon network. The elevation reflects the increasing focus on operational efficiency, customer engagement, and scalable growth within India’s organized beauty and wellness industry.
Prior to becoming COO, Upadhyay held multiple leadership roles within Lakmé Lever Pvt. Ltd., including Head of Business and Head of Business Excellence. During his tenure, he contributed to operational transformation, business process improvement, service quality enhancement, and growth-focused initiatives across the organization.
Before joining Lakmé Lever, he worked with Jubilant Retail, a division of Jubilant Agri & Consumer Products Ltd., where he gained experience in retail operations and business management. His professional journey also includes leadership and operational roles at Sony and McDonald’s, helping him build extensive expertise across retail management, process excellence, customer experience, profitability enhancement, and large-scale business operations.
Industry observers note that consumer-facing brands are increasingly prioritizing experienced operational leadership as companies focus on improving customer engagement, expanding omnichannel experiences, optimizing operational performance, and scaling service networks in competitive markets.
The elevation comes at a time when India’s beauty, wellness, and personal care industry continues to witness rapid growth driven by rising consumer spending, urbanization, digital engagement, and increasing demand for organized salon and grooming services.
As Chief Operating Officer, Upadhyay is expected to focus on strengthening operational capabilities, accelerating business growth, enhancing customer experience, and supporting the company’s long-term expansion strategy across its salon ecosystem.
Lakmé Lever Pvt. Ltd. is one of India’s leading beauty and salon companies, operating the Lakmé Salon network across multiple cities in the country. The company offers beauty, skincare, haircare, and grooming services while focusing on professional salon experiences, customer engagement, and beauty industry innovation through its nationwide retail and salon presence.
, expanding his leadership responsibilities as the company continues to strengthen its salon and beauty services business across India.){kind=link}